I didn't receive a confirmation email

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You can track your order anytime, with or without an account.

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If you’re expecting an email from vidaXL, but haven’t received it, please check the following:

1. Check your spam or Junk folder. Our emails may sometimes be filtered as spam;
2. Make sure you entered the correct email address when placing your order or creating your account;
3. Check your mailbox storage. If your inbox is full, new emails may not be delivered.

What emails do we send?

1. Order confirmation – Sent shortly after your order is successfully placed.
2. Shipping confirmation – Sent once your order has been dispatched. This email may include tracking information.
3. Invoice – Sent once your order has been processed and invoiced.

You're still unable to find the email from vidaXL? Contact our customer service, we're happy to help.