How does a pallet shipment work?

Some of our larger products are delivered on a pallet by a special freight service. This helps make sure your order arrives safely and securely.

Pallet deliveries take a little more time to prepare. It usually takes 1–3 business days before your order is ready and handed over to the carrier.

The delivery company will contact you to schedule your delivery, so please double-check that your contact details are correct. Your order will be delivered to the address you provided, as long as it's easily accessible for a larger delivery truck and a lift truck.
note: the driver won’t bring the pallet inside your home or building. Delivery is made to the nearest accessible spot.

To make the delivery as smooth as possible, we recommend:

  • Having basic tools ready to unpack your items;
  • Getting an extra pair of hands to help move things;
  • Using gloves and safety shoes for safe handling.


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