Our website is closed

vidaXL is saying goodbye to SA. To make things easier during this transition, we’ve put together answers to some common questions. Here's everything you need to know:

Can I still get help with my order after the website has closed?

You're still covered by 2 year warranty, subject to local regulations.

Is my order still under warranty?

Yes, your order remains under warranty as per the standard 2-year policy, subject to local regulations.

How can I buy parts?

If the parts are in stock and shipping is possible, we’ll resend them. If not, a partial refund will be offered, depending on availability.

What if I didn’t use my full coupon code? Can I get cash instead?

Unfortunately, coupon codes cannot be converted to cash.

Are there any other channels to buy your products?

At this time, we have closed all purchase channels.

Why are you no longer selling?

We’ve made this change as part of a broader shift in company policy.

Others questions?

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